Collection and Use of Information
In general, you can visit our website without telling us who you are or revealing any personal information about yourself. In order to better provide you with numerous products and services, our website collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information.
1. Non-Personally Identifiable Information
When you visit us or one of our partners personally or on one of our presences on trade fairs or our website, we may collect some basic Non-Personally Identifiable Information about you. This information may include information regarding your operating system, browser software, and IP (Internet Protocol) address. Non-Personally Identifiable Information is collected in order to provide you with satisfactory service. We may use the information to detect problems with our server and to administer our Site. In addition, Non-Personally Identifiable Information is compiled by us and analyzed on an aggregate basis.
2. Personally Identifiable Information
When you place an order, apply for a certificate, register your product or services, use one of our closed user groups or enter a sweepstakes or promotion, we request that you send us Personally Identifiable Information. This information lets us know the specifics of who you are and can be used to identify, contact or locate you. Personally Identifiable Information may consist of: your name, address, telephone number, email address, birth date, billing information (credit card number, expiration date and billing address), occasion type (Valentine's Day, etc.), products purchased, any relevant promotion code and information (for example, reward program account information) and the gift and message recipient's name, address, telephone number, email address and any other information you may provide us ("Personally Identifiable Information" ). We use Personally Identifiable Information for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our existing or new products, services and offers. Personally Identifiable Information is compiled by us and analyzed on both a personal and an aggregated basis.
To serve you better, we may combine Personally Identifiable Information you give us online or through our catalogs. We may also combine that information with publicly available information about you that we may receive from third parties or information we receive from other persons within your organization or company provided to us. We use that combined information to enhance and personalize your existing orders, your purchasing experience with us, to communicate with you about our products and for promotional purposes.
We may contract with third-party companies or persons to provide certain services including credit card processing, distribution, data management, promotional services, etc. ("Service Providers"). We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.
3. Placing a Sample Order or Request
When you apply for a certificate, place an order or make a request, we require you to provide us with Personal Information. We use this information to give you a customized experience and to process your applications, orders or requests that you place with us. For your convenience, personal information you provide to us online to set up your Personal Account is automatically saved and stored by us. This includes information such as your mailing address, email address, telephone number(s), fax number(s) and other fulfillment information. Our database may store your information, and may automatically fill your information each time you make a request so that you do not have to re-enter this information when you sign in at subsequent visits.
Cookies: Like many other commercial websites, our website utilizes standard technologies called "cookies" and clear GIFs to collect information about how our Site is used. A cookie is a small data text file, which a web site stores on your computer's hard drive (if your web browser permits) that can later be retrieved to identify you to us. Cookies were designed to help a web site recognize a user's browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. A cookie cannot be read by a Web site other than the one that set the cookie. Cookies can securely store a customer's password, personalize home pages, identify which parts of a site have been visited or keep track of selections, such as those selected in a "shopping cart." For instance, cookies allow us to pre-populate (or fill in) an email field with your email address if you revisit our Site and place an order. When you apply for a certificate or place an order, we send a cookie to your hard drive to record the product name, category of product that you ordered, the amount paid, the order number and any referral codes or other information in connection with your application or order. No Personally Identifiable Information is recorded. When you click through to our website from a promotional email, our Service Provider may send a cookie to your hard drive recording your IP address and other related information.
5. Sweepstakes & Contest
When you participate in sweepstakes, contests, and promotions sponsored by 3A Composites we use the Personal Information provided to qualify your entry and to contact you, should you come up a winner.
6. Surveys and Research
In an effort to improve our website and services, we occasionally request that some customers and recipients voluntarily complete surveys, which may be collected by an independent third party or by 3A Composites. Individual survey answers are confidential, although non-personal information may be collected and disclosed to third parties. If you do not wish to participate in a survey, simply decline to participate when asked.
7. Interactive Tools
We use your contact information so that you may take full advantage of our interactive tools and services. You may view, edit or opt out of these additional services at anytime.
8. Mergers and Acquisitions
In the event of a merger, consolidation, or sale or transfer of all or substantially all of the assets of 3A Composites or its direct or indirect parent company (ies), one of the assets which would generally be transferred to the purchasing or new entity is the information we collect from our customers and store in our customer database. However, the use of this information by any purchasing or surviving entity would be governed by the terms of this Policy, as amended from time to time, including any amendment after such transaction. You, of course, will continue to have the right to opt-out of sharing your information with third parties.
9. Cooperation with Law Enforcement
We will disclose Personally Identifiable Information, after subpoena or written request, to cooperate with a law enforcement investigation. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.